Frequently Asked Questions

Mill Loading Hours

Plywood Mills

Location Loading Hours
Chester, SC Mon – Fri, 5:00 am – 10:00 pm Loading appointment required
Elgin, OR Mon – Fri, 7:00 am – 9:00 pm Loading appointment required
Florien, LA Mon – Fri, 7:00 am – 11:00 pm Loading appointment required
Kettle Falls, WA Mon – Fri, 6:00 am – 1:30 pm Loading appointment required
Medford, OR Mon – Fri, 7:00 am – 9:30 pm
Oakdale, LA Mon – Fri, 7:00 am – 9:00 pm Van loading from 7:00 am – 2:00 pm only

 

Lumber Mills

Location Loading Hours
Kettle Falls, WA Mon – Fri, 6:30 am – 2:30 pm
Florien, LA Mon – Fri, 7:00 am – 11:00 pm
Oakdale, LA Mon – Fri, 7:00 am – 2:00 pm

Why am I logged out so quickly?


If an individual is away from their browser for 30 minutes or more due to inactivity, you will be required to log back into the website for security reasons.

How do you find the status on shipped orders?


Once an order has shipped and invoiced, it will appear on the shipped orders page (click on Shipped Orders link to open). If customers view the detail on a car order, they will see the last sighting information regarding that car. If they view detail on prepaid loads, they will see the estimated date of arrival.

How do I make a claim?


Contact your sales person. Review the Claim Guidelines for more information.

What are the hours of phone coverage for customer service?


Lumber and Panels: Monday thru Friday 7:00 am-5:00 pm (MST)

Engineered Wood Products:

 

What are the 800 number for sales customer service?

 

 

What do the abbreviations mean under “status” in Current Orders?


The column “Status or Equip#” will give you up-to-the-minute information on your orders. Depending on what is noted under Status, you can decide if you want to view the detail of that order to get additional information regarding the load. When an order is entered Status will be either “Truck” or “Rail” and the “Status Date” will be empty. When Customer Service identifies the order as ready, the status will change to “Rdy” and the Status Date will include a ready date.

For prepaid loads, the status will change to “ETA” when it has been dispatched with a “D” as the dispatch flag. If the customer views the detail on the order with this status, it will show the scheduled delivery date of that load. Then “Truck” will be the status until we call it ready for shipping and then the status is “Rdy” until it ships.

What does “Ship to City” and “Shipping Address” mean on Orders page?


On either current orders or shipped orders, you will now see the delivery address where the load will ship to. This will help make it easier for you to identify direct shipments to customers. Ship to information displayed as the city and state of the mill location are FOB orders.

What do the first two number of an order number represent?


The first two numbers represent the mill location.

PLYWOOD MILLS:

LUMBER MILLS:

EWP MILLS: