Frequently Asked Questions

Mill Loading Hours

Plywood Mills

Location Loading Hours
Kettle Falls, WA M-F 7 am – 2:30 pm (0700-1430)
Elgin, OR M-F 6:30 am – 9:30 pm (0630-2130)
Medford, OR M-F 7 am – 10 pm (0700-2200)
SAT 7 am – 3:00 pm (0700-1500)
Oakdale, LA M-F 7 am – 9:00 pm (0700-2100)
Florien, LA M-F 7 am – 11 pm (0700-2300)
Chester, SC M 5am – F 10pm (24hrs/day)
Moncure, NC M – F 7am – 5pm, 10pm – 7am, Sat(apt only) 7am – 2pm

 

Lumber Mills

Location Loading Hours
Kettle Falls, WA M-F 6:30 am – 2:30 pm (0630-1430)
Elgin, OR M-Tue 6:30 am – 2:30 pm (0630-1430), 5:00 pm-9:00 pm (1700-2100)
W-F 6:30 am – 9:00 pm (0630-2100)
Kinzua, WA M-F 7 am – 3 pm (0700-1500)
Oakdale, LA M-F 7 am – 2:00 pm (0700-1400)
Florien, LA M-F 7 am – 11 pm (0700-2300)

Why Am I Getting Logged Out So Soon?

If an individual is away from their browser for 30 minutes or more due to inactivity, you will be required to log back into the website for security reasons.

How Does A Customer See The Status On Shipped Orders

Once an order has shipped and invoiced it will appear under shipped orders. If customers view the detail on a car order they will see the last sighting information regarding that car. If they view detail on prepaid loads they will see the estimated date of arrival.

Claim Guidelines or Status?

Contact your sales person. Claim Guidelines

Phone Coverage Hours Of Service?

Lumber, Panels, Particleboard (Boise Sales Office): Monday thru Friday 7:00am-5:00pm Mountain Time

EWP Alexandria: M-F 7:30am-5:00pm (CST)
Homedale: M-F 8:00am-5:00pm (MST)
EWP St. Jacques: M-F 7:00am-6:00pm (ATL)
EWP White City: M-F 7:00am-5:00pm (PST).

800 Numbers For Sales Service?

Structural Panels: 1-800-228-0815
Lumber: 1-800-457-9663
Particleboard: 1-888-264-7372
LVL: 1-800-232-0788
International: 1-800-273-3872

EWP Alexandria: 1-877-253-9397
Homedale: 1-208-337-4717
EWP St. Jacques: 1-866-245-8888
EWP White City: 1-888-234-0056

Description Of Order Status On Current Orders?

Status/Equip” which will give you up to the minute information on your orders. Depending on what the “Status/Equip” shows, the customer can determine if they want to view the detail on that order to get additional information regarding the load. When an order is entered the “Status/Equip” will show either “Truck” or “Rail” and the “Status Date” will be empty. When Customer Service calls the order ready the status will change to “Rdy” and the “Status Date” will show a ready date. For prepaid loads, the status will change to “ETA” when it has been dispatched a “D” is for the dispatch flag. If the customer views the detail on the order it will show the scheduled delivery date of that load. “Truck” until we call it ready and then status “Rdy” until it ships..

What About Ship To City Or The Shipping Addresses On Orders

On either current orders or shipped orders the customers will now see the delivery address that the load will ship to. This will help make it easier for them to identify direct shipments to their customers. Ship to information displayed as the city and state of the mill location are FOB orders..

First Two Numbers Of An Order Number Represent The Mill Location…….

PLYWOOD MILLS:
81- Elgin, 55- Kettle Falls, 53- Medford, 66- Chester, 69- Moncure,
76- Oakdale, 78- Florien

LUMBER MILLS:
47- Elgin Studs, 31- Kettle Falls, 35- Kinzua,
41- Mount Emily, 28 – Florien Timbers,
38 – Oakdale Timbers

EWP MILLS:
11- Homedale, 07- White City, 08- Alexandria,04- St. Jacques
PARTICLEBOARD:
85- La Grande, OR (Baum)